There is nothing worse than a break-up in the month of February–what with Valentine’s Day and all. That said, I am sad to report that I broke up with my computer! Seriously, its been a love/hate relationship for a few months. Needless to say this puts a huge damper on my ability to blog, so I just wanted to pop in and let you know what’s going on. I’m pretty sure I will not be blogging consistently for possibly an entire month. Not by choice. Let me explain.
Warning: this post contains a slightly drawn out rant, some whining and a little bit of anger about my HP computers and their issues. If you could care less, I completely understand, so skip down to the bottom of the post to read the last paragraph!
I purchased a computer from HP in November to replace the one on the desk (up there). I was having a bunch of random issues so I contacted HP support and they logged into my computer and determined it was a software issue. Now, software is not covered by warranty so guess what–the only way they would work on it was for a fee–$189 for tech support on a brand new, just out of the box computer that I paid $900 for. I don’t think so! (this is the anger part)!
Luckily, when I bought the computer from Best Buy I had purchased GeekSquad support for a year so I called them. They spent about 13 hours “inside” my computer over the next couple of weeks and determined it had a corrupt operating system. They told me to return it to Best Buy. I had a discussion about the chance of another HP computer having the same issue and after being assured it was a freak thing, I returned Computer #1 and exchanged it for Computer #2 (same brand and model, different computer). It was the only brand of any in the store that were within my price range that had the specifications I required to do what I needed for this blog.
I was happy! I left the store with my New, new computer and went home, ready to get something accomplished. That didn’t last long, the same problems started almost immediately. I was mad, really mad. The exact same problems. I knew HP support wouldn’t help, but I emailed a complaint to them anyway and was preparing to return Computer #2 with its corrupt operating system to Best Buy–again! No more HP for me. So for the second time in as many months I spent hours trying to backup files which didn’t want to copy and reset the computer to factory settings (not an easy task with a corrupt operating system). All the while having a small “pity party” that a MAC wasn’t within my reach financially and that I had lost more time dealing with computer issues when I had work to do!
It was shortly after that “brief pity party” that I received a phone call from the HP Escalation Team. Apparently they actually read their email complaints! I spoke to a very nice woman who patiently and apologetically listened to the issues with Computer #1 and Computer #2 , agreed with GeekSquad’s diagnosis of the corrupt OS in both, determined it had to be a bad batch of installs and offered to make me my very own custom-built computer that would be the exact same specifications and ship it to me. Awesome, you say? Amazing way to step up HP! I was very pleased. And relieved. And I posted it on Facebook for all the world to see. Hey, when something good comes from a bad situation I believe in giving credit where credit is due!
For the next two weeks I fantasized about a computer that turned off and on when the appropriate buttons were pressed, programs that would stay open until I chose to close them, pages that would remain the same size and not grow and shrink at will, a touchpad that actually responded when you “touched it” , a backup that would actually back up, updates that would actually update and all the other things normal, properly working computers did! I was in love and we hadn’t even met yet! I cleaned my office and got a pretty new lap-desk, did my colored my roots and did my nails and waited like a child on Christmas morning for our “first date”!
And then it happened! FedEx rang my doorbell and handed me my brandy new, custom-made HP Notebook. I signed my name, thanked him, closed the door and hugged the box! Awesome! I did the “Dance of Joy” all the way into my office. I could not wait to get to work. And I did, for about an hour before it slowly started to dawn on me that something wasn’t quite right. Something was off. Maybe I was being paranoid. But the weirdness continued. I pulled out the specs from Computer #1 and #2 and opened the info area in the HP Support on Computer #3, where it tells your the specs of your machine and there is was–they had made me a brand new computer with HALF the memory that I paid for. Half–1/2-like the glass half Empty-as in 50% less! Yea! I called HP and spoke the the Escalation dept person and she investigated and made arrangements to have more memory sent and a person to install it. Whew.
The memory was delivered the next day, the tech showed up (three hours early), installed the memory and I could FINALLY get to work. I was sure that the weirdness was because of the lack of memory and now all would be well. After all, sometimes when you meet your new love there are little adjustments to be made. I was willing to put some time into my new relationship.
Sigh . . .
I know, you’re saying it could not possibly happen again! How much computer bad luck can one person have! I can hear your rolling your eyes and staring at this post in stunned silence. Say It Isn’t So, your thinking, I know!
You guessed it, the same issue with a corrupt operating system AGAIN! Only this time I am finished with HP and any product that has those two initials on it. I called HP and spoke to someone there who offered to send me a label and I could send it in for repairs and it would be back in approximately 3 weeks. Repairs? It’s a brand-freaking new computer. It shouldn’t need repairs. It’s NEW as in not used, not broken, not corrupt, not anything other than perfect. I don’t want a repaired broken computer–for my $900 I want a new, perfect working computer. Repair? I don’t think so. That was his offer. Period. I told him that was not acceptable and promptly I called the woman that I had worked with from the Escalation team. I explained what happened with the new, new, new custom computer and she agreed with me. Three strikes and your out HP. She arranged for an RMA (return merchandise authorization) to be sent and they would absolutely refund my money!
Then I asked the question–“When can I expect my full refund?”. I don’t know about you, but I don’t have an extra $1,000 laying around to purchase a new computer, so I need my refund ASAP. The answer still has me furious. “In 3-4 weeks”. WEEKS? Fedex will pick up this broken computer in two days, HP will have it within two days of that. THREE TO FOUR WEEKS? With no computer? How do I write my blog, edit my photos, maintain my Etsy shop, keep track of my affiliates and all the other things I have to do in the course of a day! That’s insane. Surely there must be something that can be done or someone I can speak with to expedite my refund. I need to work. Her response, and she was genuinely apologetic, was that she had no control over the actual refund other than authorizing it. Three to four weeks. Then I have to find a computer, set it up and try to catch up. I promptly sent an email to the CEO of HP, and posted about this on their Facebook page. I don’t know if it will help, but it certainly can’t hurt! AND it makes me feel like I am doing something! That was on 2/4 it’s now 2/7–no response SIGH . . .
I am frustrated beyond words (and there are plenty of words in this post, so you can imagine my level of frustration). A sweet friend loaned me a notebook, and I so appreciate it, but its a teeny screen and I am having a really hard time seeing it (with the macular degeneration and all that nonsense). So, just in case I can’t find a solution sooner, I’ll be back in a few weeks.
In the meantime, I have broken up with HP and there will not be a reconciliation this time. He just isn’t my type. Not reliable, doesn’t care about my feeling and way to flighty. I need someone that I can count on to be there for me, who cares about my feelings and supports me.
Please stick around, I promise I will get back to work as soon as I possibly can.
In the meantime my email is firstname.lastname@example.org, — please, please Email me with any questions you may have. If you have something you would like me to write about, a craft you want to learn, instructions on how to do something, please let me know. I want to offer posts on things that interest you! So email away. I truly look forward to hearing from you.
Thanks in advance for your loyalty and especially your patience! Hopefully HP will take pity and I won’t have to wait nearly a month for my refund.
See you soon,
Here are some older posts you may have missed:
The Post “An Unintentional Break” was first seen on The Decorated Nest and is owned and written by Karen Ploransky.